Q: Why should I bother filling out a comment card? Do you even read them?
A: The comment cards you write mean a lot to us and help us improve the services and programs that we provide you. All of the comment cards that we receive are reviewed and followed up on, if contact info is left.
Q: How do I find out about closures or cancellations before coming to Cole Harbour Place?
A: Make sure to check our website and Facebook before heading out. We post all cancellations there with as much notice as possible. We also post physical signs near the entrances to the building.
Q: What do I do if I’ve lost something?
A: Cole Harbour Place is not responsible for any lost or stolen items; however, if something is returned we will place it in the lost and found for up to 1 week. Contact us ASAP and we’ll do our best to locate your item. Valuable items found are locked in a safe and held for a longer period of time. In order to help prevent losing items, we suggest that you leave all valuable items at home.
Q: Is there a cell phone policy?
A: We would love for you to be active and engaged so recommend putting your cell phone away. However, if you must use your cell phone, here are the rules: The use of camera/video enabled devices is strictly prohibited in change rooms, washrooms and on our pool deck. In all other areas of the facility, use of these devices is allowed provided it is for personal use only, does not disrupt the activity of others. Please be respectful of others: i.e. when making phone calls/sending texts, do so in the hallways; and avoid capturing others in the background of photos.
Q: What is the policy on scents and how is it enforced?
A: Cole Harbour Place is a Scent Aware Environment, however, as you can understand, enforcing this policy can be difficult. We have posted signs in the appropriate areas and we ask that you minimize scent usage for an enjoyable environment for all.